Troubleshooting

Sync Issues

Data isn't syncing

1. Check if recent activities exist in Intervals.icu
2. Verify connection status in Settings → Integrations
3. Try the "Reconnect" button
4. Wait 5-10 minutes and check again

Activities are missing

• Check if the activity shows in Intervals.icu
• Verify Strava/Garmin → Intervals.icu sync status
• Manual sync: Click "Refresh" in Intervals.icu

Feedback Issues

Feedback seems off

• Verify your Time Zone setting is correct
• Check that Injury/Sick status is accurate
• At least 2 weeks of data is needed for accuracy

Didn't receive feedback

• Check notification settings (Settings → Notifications)
• Verify app notification permissions are enabled
• Check Daily Feedback Time setting

Account Issues

Can't log in

• Try password reset
• If using social login, verify that account status

Want to delete my data

Go to Settings → Account → Delete Account to remove all your data. This action cannot be undone.

Still need help?

Contact us at support@goonwrd.com. Include screenshots of the issue for faster assistance.